Booking information

ARRIVAL – Your cottage will be ready from 4.00pm onwards but should you wish to arrive earlier or intend arriving after 8.00pm please contact us and we’ll be happy to make a special arrangement if it’s possible .

ELECTRICITY is included in rental price.

LINEN & TOWELS are provided for your convenience and included in the rental price. All beds are supplied with fresh sheets, duvets and pillow cases. Linen and towels are all changed weekly.

HOUSEHOLD ITEMS each cottage is equipped with hand soap and a wide range of eco cleaning materials excepting washing powder.

CLEANING all cottages are thoroughly cleaned and checked prior to arrival and we ask you to leave the property as you found it. Should it not be left clean and tidy, we reserve the right to make a surcharge. If you would prefer to forget the housework before you leave, ask for details of our additional cleaning service.

PETS are not permitted except assistance dogs. Please contact Debbie or Paul to make arrangements.

NURSERY EQUIPMENT Stair-gates for The Cart House and the Barn are available – please make sure you request it at time of booking.

TELEPHONE is available should you require it. Please inform us upon arrival.

WIFI is available to all cottages free of charge.

BREAKAGES and damage must be reported immediately. Spills and stains, especially on fabric and carpets, should be treated at once to avoid lasting damage.

CANCELLATION INSURANCE is available for guests normally resident in UK and guests should contact their own insurance company for advice. Insurance cover is strongly recommended as we will not offer a full refund on cancellations or curtailment of the holiday.

DEPARTURE is requested by 10.00 am unless otherwise agreed. Please advise if you wish to leave before 8.00 am and we will be happy to make any special arrangement.

Conditions of Hire
The period of hire will be from 4.00 PM on the day of arrival to 10.00 am on day of departure, unless a special arrangement has been agreed in writing.

The hired property shall be used solely for holiday purposes.

The hirer must undertake to vacate the holiday property at the stated termination of let.

The number of people occupying the property must not exceed the number specified in the details unless agreed in advance in writing.

The hirer shall leave the property in the same clean and tidy condition as they found it, otherwise a cleaning charge will be incurred.

The hirer shall be responsible for any damages or breakages to the property, furnishings, etc. All damage must be reported immediately and paid for prior to departure.

Notice of cancellation must be sent by registered post or recorded delivery letter – not by email. In the event of cancellation every effort will be made to re-let the property, for which a re-let charge will be levied, but if this cannot be arranged the hirer may be liable to pay the balance. Cancellation insurance is advised to avoid this occurring.

If we are not successful in re-letting the property and if the booking is cancelled less than 90 days but more than 30 days before arrival, a charge equal to 50% of the stay will be made.

If the booking is cancelled less than 30 days before arrival then a charge equal to the full booking amount will be made.

In the event of a no show or booking reduction (after arrival date) no refund will be given.

The proprietor shall be allowed to enter the premises for all reasonable purposes.

No pets are permitted.

The proprietor reserves the right to refuse entry, and to demand the immediate removal of any persons including friends or associates of the hirer not complying with the conditions of hire, or for conducting themselves in a manner detrimental to property, or to any third party or the property of any third party.

The proprietor reserves the right to alter prices and conditions as necessary.

The hirer must note that by completing a booking form they enter into a legal agreement and are bound to abide by the conditions of hire and any other reasonable instructions given by the proprietor.